Returns

• We accept returns within 7 days of delivery for unused and unopened products in their original packaging.

• To initiate a return, please contact us at info@oiltherapyug.com with your order number and reason for return.

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or damaged item).

Refunds

• Once we receive and inspect the returned product, we will process your refund within 7 business days.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable unless the return is due to our error.

Exchanges

• Exchanges are subject to product availability. Contact us at info@oiltherapyug.com to request an exchange.

Damaged or Defective Items

• If you receive a damaged or defective product, notify us within 48 hours with photos for verification. We will replace the item or issue a full refund.